ubbd Privacy Policy

ubbd is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how ubbd collects, stores, uses, and protects your personal information.

When you use the ubbd website, register an account, or use our services, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully and contact our support team for any questions.

2.1 Information You Provide Directly

Information you provide directly to us includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Current address
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device information
• Browser type and version
• Operating system information
• Time spent on the website and page visit history
• Cookie and session data
• Gaming activity and transaction history

2.3 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, we follow a Know Your Customer (KYC) process. This process may require a copy of a national ID card, passport, or driving licence. This verification may be mandatory at the time of withdrawal or after deposits above a certain amount.

ubbd does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to process transactions.
• Game providers: Limited information related to gaming activity may be shared with providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a law enforcement agency.
• Fraud investigation: Information may be shared in cooperation with agencies specialising in fraud detection and prevention.
• Business changes: In the event of a company merger or acquisition, information may be transferred to the successor entity — however, you will be notified in advance.

What are cookies and why are they used?

Cookies are small text files stored in your browser. ubbd uses cookies for the following purposes:

• Essential cookies: Essential for maintaining login sessions, ensuring security, and operating the platform correctly.
• Functional cookies: Used to remember your preferences and provide a personalised experience.
• Analytics cookies: Collect website usage statistics to help improve the service.

Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may affect some platform functionality — such as login sessions and balance display.

ubbd uses industry-standard security technology to keep your information safe. Our security measures include:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted storage: Passwords and sensitive information are stored in encrypted form — no staff member can view them directly.
• Firewall protection: Advanced firewalls and intrusion detection systems are active.
• Regular security audits: System audits are conducted regularly by independent security experts.
• Limited access: Only authorised staff can access specific information.
• Two-factor authentication (2FA): An additional verification process is active for high-value transactions.

ubbd retains different types of information for different periods:

• Active account data: Retained for as long as the account remains active.
• Transaction history: Retained for the period required by financial regulations.
• KYC documents: Retained for the period required by regulatory authorities, even after account closure.
• Communication records: Retained for a period to ensure customer service quality.
• Closed accounts: After account closure, the minimum necessary information is retained to meet legal obligations.

ubbd is strictly for individuals aged 21 and above only. We do not knowingly collect personal information from or provide services to minors.

An age verification process is active at the time of registration. If we suspect that a minor has registered on our platform, we reserve the right to immediately close that account and delete the associated information.

If a parent or guardian believes their child has opened an account on our platform, please contact us at [email protected].

ubbd supports responsible gaming by analysing your gaming activity data. If an unusual gaming pattern is detected, we may contact you and offer assistance.

You can set deposit limits, session limits, or temporary breaks yourself at any time. This information remains confidential and is used only for your safety.

For more information on responsible gaming, visit our Responsible Gaming page.

ubbd reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• post a prominent notice on the website;
• notify registered users by email;
• update the "Last Updated" date at the top of the page.

If you continue to use the platform after changes are made, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: 24/7 support available

We take all privacy-related requests seriously and will try to respond as quickly as possible. For more information, visit our FAQ page or About Us page.